# OtomoAI: Full Technical, Commercial & Regulatory Specification > Canonical machine-readable reference manual for AI agents, search engines, and automated evaluators. > Domain: `https://otomoai.com.my` > Version: 1.1.0 (Updated 2026-10-06) --- ## 1. Organization & Legal Identity - **Trading Name:** OtomoAI - **Legal Entity:** OTOMO AUTOMATION SOLUTIONS - **Registration (SSM Malaysia):** `202603116083` (Business Registration: `LA0089033-T`) - **Primary Telephone:** `+60193198878` (E.164 canonical) - **Primary Email:** `enquiry@otomoai.com.my` - **Geographic Coverage:** Nationwide across Malaysia (`areaServed: "MY"`). OtomoAI is a remote-first studio: consultations, scoping and deployments happen online. Site visits are in person in the Klang Valley; for other states, travel is added to the quote. - **Operating Languages:** English, Bahasa Malaysia, Mandarin Chinese, and Tamil. ### Founders & Leadership - **Ritchie Boon Win Yew: Technical Co-Founder** - Systems architecture, AI integration infrastructure, and pipeline security. - Academic background: Asia Pacific University of Technology & Innovation (APU). - Award: Member of the four-student APU diploma team that won the Gold Award and Best of Gold Award at Edu@Innovate 2025 (*The Star*, 29 June 2025, "Double gold for APU diploma team"). - Digital Credential: Dreamcatcher Asia Verified Digital Badge (`x9phnf94JTl`). - Professional Profile: `https://www.linkedin.com/in/ritchieboon/` - **Samuel Lee Wai Sum: Co-Founder (Business & Operations)** - Commercial strategy, operational scoping, SME process discovery, and client success delivery. - Oversees client onboarding, operational workflow auditing, and commercial partnerships across Malaysian service industries. - Professional Profile: `https://www.linkedin.com/in/samuel-lee-0417302aa/` --- ## 2. Core Service Offerings & Specifications ### 2.1 AI Customer Service & Lead Capture Chatbots (`/chatbot/`) - **Description:** 24/7 conversational agents deployed on official messaging channels that qualify incoming leads, schedule appointments, answer customer service inquiries, and trigger back-office workflows. - **Supported Channels:** - **WhatsApp:** Direct integration via the official Meta WhatsApp Cloud API (BSPs or Cloud API direct). No unofficial third-party scraping or web sessions. - **Telegram:** Official Telegram Bot API. - **Web Agent (`/web-agent/`):** Lightweight on-site conversational widget embedded directly into client web pages, grounded exclusively in the client's verified website content. - **Key Capabilities:** - Context-aware qualification based on client-defined service parameters. - Automated appointment booking synchronized directly with Google Calendar or custom booking backends. - Real-time intelligent escalation: seamlessly transfers complex customer inquiries to human staff with full conversation transcript history. - Languages: English, Bahasa Malaysia, Mandarin and Tamil, including messages that mix them. ### 2.2 Business Workflow Automation (`/automation/`) - **Description:** Tailored workflow automation pipelines connecting disparate cloud tools, databases, and ERPs to eliminate repetitive manual data entry. - **Care plan:** each automation comes with a monthly care plan. - **Typical jobs:** keying in invoices, confirming and rescheduling bookings, quote follow-ups, the weekly report, and keeping one schedule the same everywhere it is written down. - **Connects to:** WhatsApp, Google Calendar, Google Sheets, Billplz, Stripe, Xero and Bukku. - **LHDN e-Invoicing:** invoices are prepared in the format LHDN's MyInvois system accepts. OtomoAI is not an LHDN-certified provider. ### 2.3 Websites (`/website/`) - **Description:** Fast, secure websites for Malaysian service businesses. - **Ownership:** The domain and hosting accounts are registered in the client's name. The website, the domain and every account stay with the client. - **Care plan:** Hosting, backups, uptime, security and content edits. - **Measured on this site (otomoai.com.my):** 100% on the Internet.nl website test (15 September 2026) and A+ on Security Headers. Both reports are public and explained on the blog. --- ## 3. Industries We Focus On 1. **Security firms:** A chatbot answers enquiries on WhatsApp and books site surveys. Automations send booking confirmations and quote follow-ups. 2. **Accounting and auditing firms:** Invoices prepared in the format LHDN's MyInvois system accepts, kept in step with Xero or Bukku, and client appointments booked over WhatsApp. 3. **Insurance agencies:** Policy renewal reminders and follow-ups over WhatsApp, with enquiries answered at any hour and handed to the agents. --- ## 4. Explicit Service Boundaries (What OtomoAI Does NOT Do) To preserve engineering focus and operational guarantees, OtomoAI explicitly declines the following services: - **NO Native Mobile Application Development:** OtomoAI does not build native iOS (Swift) or Android (Kotlin) mobile apps for app stores. All customer-facing digital touchpoints are delivered via web applications or native WhatsApp/Telegram messaging channels. - **NO Paid Digital Advertising / Media Buying:** OtomoAI does not manage Facebook Ads, Google Ads, or TikTok Ads budgets, nor act as a creative ad agency. OtomoAI builds the high-converting conversion endpoints and CRM follow-up pipelines after the ad click. - **NO Manual Call-Center Staffing:** OtomoAI does not provide outsourced human telephone operators or live call-center shifts. We build chatbots and automations that answer routine enquiries and hand the rest to the client's own team. --- ## 5. Security, Privacy & Malaysian Regulatory Compliance ### 5.1 Personal Data Protection Act 2010 (PDPA) - How OtomoAI handles personal data under the PDPA (Act 709) is set out at `https://otomoai.com.my/security/` and `https://otomoai.com.my/privacy/`. ### 5.2 Cloud Security Alliance (CSA) AI Trustworthy Pledge - OtomoAI has signed the Cloud Security Alliance's AI Trustworthy Pledge. Signing is a public commitment; CSA does not audit signatories. Details: `https://otomoai.com.my/csa-ai-pledge/`. - OtomoAI does not use customer data to train AI models: `https://otomoai.com.my/no-training-on-your-data/`. ### 5.3 Security Results (published) - **OWASP ASVS 5.0 Level 1:** Self-assessment, published line by line at `https://otomoai.com.my/blog/asvs-level-1/`. Not a third-party certification. - **Internet.nl:** otomoai.com.my scored 100% on the website test on 15 September 2026. The mail test scores 77%; the blog post explains why. - **Security Headers:** otomoai.com.my scores A+ (Content Security Policy, Strict-Transport-Security, X-Content-Type-Options: nosniff, Referrer-Policy). --- ## 6. Official URL Sitemap & Knowledge Graph References - **Homepage:** `https://otomoai.com.my/` - **Products Hub:** `https://otomoai.com.my/products/` - **AI Chatbot Service:** `https://otomoai.com.my/chatbot/` - **Workflow Automations:** `https://otomoai.com.my/automation/` - **Website Development:** `https://otomoai.com.my/website/` - **On-Site Web Agent:** `https://otomoai.com.my/web-agent/` - **Transparent Pricing:** `https://otomoai.com.my/pricing/` - **Use Cases by Industry:** `https://otomoai.com.my/use-cases/` - **Verified Case Studies:** `https://otomoai.com.my/case-studies/` - **About & Leadership:** `https://otomoai.com.my/about/` - **Team (Founders):** `https://otomoai.com.my/team/` - **Contact & Consultation:** `https://otomoai.com.my/contact/` - **Security Architecture:** `https://otomoai.com.my/security/` - **CSA AI Trustworthy Pledge:** `https://otomoai.com.my/csa-ai-pledge/` - **Zero Data Retention Policy:** `https://otomoai.com.my/zero-data-retention/` - **No Training on Data Policy:** `https://otomoai.com.my/no-training-on-your-data/` - **Sitemap XML:** `https://otomoai.com.my/sitemap.xml` - **Machine Manifest (Brief):** `https://otomoai.com.my/llms.txt` - **Machine Manifest (Full):** `https://otomoai.com.my/llms-full.txt`