Support
We built it, and we’re the ones who fix it.
Contact channels
Email enquiry@otomoai.com.my with the product and a description of the issue.
Customers on a care plan or SLA use their dedicated contact route instead.
Response
Response time follows whatever your service agreement states.
Anything outside that agreement gets a cost quote before work starts.
Self-service
Content edits are fine, if you already have access to make them.
Automation changes are not self-service; there is no builder to click through.
Leaving
The website, the domain and the data stay yours to keep.
The automations we built and run are ours. They stop when we part ways.
FAQ
Who hosts the site?
We can host it, or you can. Either way, the accounts are in your name.
What happens if we stop working together?
The site, the domain and every account stay with you.