WhatsApp AI chatbot for Malaysian businesses
It chats, qualifies, books and follows up with customers.
Built for Malaysian appointment and service businesses: clinics, salons, consultancies, and trades. It handles inbound enquiries around the clock, checks live availability, confirms bookings into your calendar, and sends automated WhatsApp reminders before appointments.
Watch a booking happen
43 seconds. Left: the customer's chat. Right: what lands in the owner's inbox, sheet, calendar and Telegram.
Channels
One agent, one memory, across WhatsApp and Telegram.
- Telegram
- English
- Mandarin
- Bahasa Malaysia
- Tamil
Connects directly via official WhatsApp Business API and Telegram bots. All conversation histories, customer records, and appointment details synchronize into your Google Sheets CRM and notification channels in real time, preventing double bookings and missed messages.
of people are more likely to buy from a business they can message.
Source: Meta with Kantar, 2025.
Human handover
Question is out of scope
Customer asks for a person
Conversation turns into a complaint
The full thread stays visible to the team handling it.
When a handover triggers, the bot pauses autonomous replies, tags the conversation in your team inbox, and alerts staff on Telegram with a summary. A team member can jump into the live chat anytime.
Frequently asked questions
Which channels does the chatbot answer on?
WhatsApp and Telegram are the channels available today. It connects through the official WhatsApp Business API and Telegram bots, and replies in English, Mandarin, Bahasa Malaysia and Tamil.
What does the chatbot do?
It chats with customers, qualifies them, books appointments and follows up. It handles enquiries around the clock, checks live availability, confirms bookings into your calendar and sends WhatsApp reminders before appointments. It is built for Malaysian appointment and service businesses such as clinics, salons, consultancies and trades.
What happens when the chatbot cannot answer?
It hands the conversation to a person. A handover triggers when a question is out of scope, when the customer asks for a person, or when the conversation turns into a complaint. The bot then pauses its replies, tags the conversation in your team inbox and alerts staff on Telegram with a summary. The full thread stays visible to the team handling it.
How is the chatbot priced?
The Chatbot is a standalone product, priced on its own and separate from websites. Get in touch and we quote for your case. The first step is a free consultation, and nothing is billed before you agree the scope.
Is the chatbot the same as the Web Agent?
No. The Web Agent is a separate product: a chat box on your website that answers visitors from your own pages. It does not take bookings or payments. The Chatbot works on WhatsApp and Telegram and handles bookings.
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